Refund Policy
Introduction
At Zangla Nunnery, we deeply appreciate your generous contributions and support for our educational and cultural initiatives. We strive to ensure that your experience with us is positive and that you have full confidence in the handling of your donations. This Refund Policy outlines the terms under which we process refunds for donations made to the Zangla Nunnery.
1. Donation Refunds
As a general policy, donations to the Zangla Nunnery are non-refundable. Once a donation is made, it cannot be canceled or refunded, except under exceptional circumstances as outlined below.
2. Exceptional Circumstances
Refunds may be considered in the following situations:
- Duplicate Donation: If you have accidentally made a duplicate donation, please contact us immediately. We will verify the duplication and process a refund for the duplicate amount.
- Error in Donation Amount: If you have made an error in the donation amount, please contact us within 7 days of the donation date. We will review the request and, if appropriate, refund the excess amount.
- Unauthorized Transaction: If you believe your donation was made without your authorization, please contact us as soon as possible. We will investigate the matter and process a refund if the transaction is found to be unauthorized.
3. Refund Process
To request a refund, please follow these steps:
- Contact Us: Send an email to refunds@zanglanunnery.org with your name, donation details, and the reason for the refund request.
- Review: Our team will review your request and may contact you for additional information.
- Decision: We will inform you of our decision within 10 business days. If approved, the refund will be processed through the original method of payment.
- Processing Time: Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider.
4. No Refunds for Tax-Exempt Donations
Please note that donations made for tax-exempt purposes cannot be refunded. Donors are advised to consult their tax advisors before making a donation to ensure they understand the tax implications.
5. Contact Information
If you have any questions or need further assistance regarding our Refund Policy, please contact us at:
- Email: refunds@zanglanunnery.org
- Phone: 9469523334
- Address: Zangla Nunnery, Zanskar Valley, Ladakh, India
6. Changes to This Policy
Zangla Nunnery reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.
Thank you for your understanding and continued support of Zangla Nunnery. Your contributions are vital to our mission of preserving cultural heritage and providing quality education.
